CATWALK HUB SHIPPING POLICY

At Catwalk Hub, we aim to make your shopping experience smooth, reliable and convenient across the United Arab Emirates.

Shipping Coverage

Catwalk Hub currently delivers to eligible addresses across the United Arab Emirates.

Delivery Time

Most confirmed UAE orders are typically delivered within 1–3 business days, depending on the delivery location, order confirmation, courier schedule and operational conditions.

Delivery times are estimates and may vary during weekends, public holidays, peak shopping periods, promotions, high order volumes, courier delays, weather conditions or other circumstances outside our reasonable control.

We will make reasonable efforts to keep customers informed where a material delivery delay becomes known to us.

Free UAE Delivery

Free UAE delivery is currently available as part of the Catwalk Hub store offer, unless a different delivery charge is clearly shown at checkout before the order is completed.

Cash on Delivery

Cash on Delivery is available for eligible UAE orders.

Cash on Delivery orders may be confirmed before payment, and the applicable order amount is payable upon delivery.

Any applicable payment or delivery charges will be shown clearly at checkout before the customer places the order.

Order Processing

Orders are processed after confirmation and successful completion of any required verification.

Where reasonably required, Catwalk Hub may contact the customer by phone or WhatsApp to confirm order details, delivery information or Cash on Delivery orders before dispatch.

Delays in receiving necessary customer confirmation may affect the dispatch or delivery timeline.

Shipping & Tracking

Once an order has been dispatched and tracking information becomes available, the customer may receive a shipping confirmation containing tracking details.

Customers may also use the Track Your Order option available on the Catwalk Hub website where applicable:

https://www.catwalkhub.com/pages/track-your-order

Tracking information is provided by the relevant courier and may occasionally take some time to update after dispatch.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, mobile number and any other information reasonably required for delivery.

Incorrect, incomplete or inaccessible delivery information may result in delivery delays or an unsuccessful delivery attempt.

If you notice an error in your delivery information, please contact us as soon as possible. We will try to assist before dispatch, although changes may not always be possible once an order has entered the delivery process.

Delivery Attempts

If the courier is unable to complete delivery, the customer may be contacted to arrange another delivery attempt where available.

We kindly ask customers to remain reachable on the mobile number provided with the order and to cooperate with reasonable courier delivery arrangements.

Repeated unsuccessful delivery attempts, customer unavailability, refusal of an eligible confirmed order or incorrect delivery information may require the order to be reviewed before another delivery is arranged.

Any additional delivery arrangement or charge, where applicable, will be communicated to the customer before proceeding.

Delivery Responsibility

Unless the customer independently arranges a different collection or delivery method, responsibility for the goods remains with Catwalk Hub until the order is delivered to the customer or to a person authorized by the customer to receive it.

If a parcel appears to have been lost, materially damaged in transit or delivered incorrectly, please contact us promptly so that we can review the matter with the courier and provide appropriate assistance.

Delivery Delays

Catwalk Hub will make reasonable efforts to support timely delivery.

However, delivery timelines may be affected by courier operations, public holidays, weather conditions, high order volumes, customer availability, address accessibility, government restrictions or other circumstances outside our reasonable control.

A delay caused by such circumstances does not automatically constitute a failure by Catwalk Hub, but we will assist customers reasonably where a delivery issue occurs.

Damaged, Incorrect or Missing Orders

If your order arrives damaged, incorrect or incomplete, or you reasonably believe it has not been delivered, please contact Catwalk Hub as soon as possible with your order number and any relevant supporting information.

Where the issue is verified as attributable to Catwalk Hub, the supplied product or the delivery process, we will provide the appropriate remedy in accordance with our Return & Refund Policy and applicable law:

https://www.catwalkhub.com/pages/return-refund-policy

Delivery Support

For questions regarding your order or delivery, please contact Catwalk Hub:

WhatsApp / Phone:

+971 50 729 2183

Email:

support@catwalkhub.com

Support Hours:

10:00 AM – 6:00 PM UAE time

Catwalk Hub

Operated by JK TradeLink LLC

United Arab Emirates