Shipping & Delivery
At Catwalk Hub, we aim to make your shopping experience smooth, reliable and convenient across the United Arab Emirates.
🌍 Shipping Coverage
We currently deliver to eligible addresses across the United Arab Emirates.
⏱️ Delivery Time
Most confirmed UAE orders are typically delivered within 1–3 business days, depending on the delivery location, order confirmation, courier schedule and operational conditions.
Delivery times are estimates and may vary during weekends, public holidays, peak shopping periods, promotions, courier delays, weather conditions or other circumstances outside our reasonable control.
🎁 Free UAE Delivery
Free UAE delivery is currently available as part of the Catwalk Hub store offer, unless a different delivery charge is clearly shown at checkout before the order is completed.
💵 Cash on Delivery
Cash on Delivery is available for eligible UAE orders.
Cash on Delivery orders may be confirmed before payment, and the applicable order amount is payable upon delivery.
Any applicable payment or delivery charges will be shown clearly at checkout before the order is placed.
✅ Order Processing
Orders are processed after confirmation and successful completion of any required verification.
Where reasonably required, Catwalk Hub may contact the customer by phone or WhatsApp to confirm order details, delivery information or Cash on Delivery orders before dispatch.
📦 Shipping & Tracking
Once an order has been dispatched and tracking information becomes available, the customer may receive a shipping confirmation containing tracking details.
You may also use our Track Your Order page:
📍 Delivery Information
Please provide a complete and accurate delivery address, mobile number and any other information reasonably required for delivery.
Incorrect or incomplete delivery information may result in delivery delays or an unsuccessful delivery attempt.
🚚 Delivery Attempts
If the courier is unable to complete delivery, you may be contacted to arrange another delivery attempt where available.
Repeated unsuccessful delivery attempts, customer unavailability, refusal of an eligible confirmed order or incorrect delivery information may require the order to be reviewed before another delivery is arranged.
Any additional delivery arrangement or charge, where applicable, will be communicated before proceeding.
🛡️ Delivery Responsibility
Unless you independently arrange a different collection or delivery method, responsibility for the goods remains with Catwalk Hub until the order is delivered to you or to a person authorized by you to receive it.
📦 Damaged, Incorrect, Incomplete or Missing Orders
If your order arrives damaged, incorrect or incomplete, or you reasonably believe it has not been delivered, please contact us as soon as possible with your order number and any relevant supporting information.
Where the issue is verified as attributable to Catwalk Hub, the supplied product or the delivery process, we will provide the appropriate remedy in accordance with our Return & Refund Policy and applicable law.
View our full Shipping Policy:
💬 Delivery Support
For delivery questions, you can reach us on WhatsApp:
Email:
support@catwalkhub.com
Support Hours:
10:00 AM – 6:00 PM UAE time