Frequently Asked Questions

Shipping & Delivery

Do you ship across the UAE?

Yes! We offer free shipping on all orders within the UAE. Orders are usually processed the same day and delivered within 1–3 business days after dispatch, depending on location, courier schedule, weekends, holidays, and peak seasons.

Do you ship to GCC countries?

GCC shipping is coming soon. Currently we ship within the UAE only. Sign up for our newsletter to be notified when GCC shipping launches.

Is Cash on Delivery available?

Yes, Cash on Delivery (COD) is available across the UAE.

Returns & Refunds

What is your return policy?

Eligible items can be returned or exchanged within 7 days if unused, unworn, undamaged, and in original packaging. Earrings and hygiene-sensitive jewellery may not be eligible for return unless damaged, defective, or incorrect. Please contact us to initiate a return:
WhatsApp: +971 50 729 2183
Email: support@catwalkhub.com

Are there items that cannot be returned?

For hygiene and safety reasons, earrings and certain personal-use jewellery items may not be eligible for return unless they arrive damaged, defective, or incorrect. Please review our Return & Refund Policy for complete eligibility requirements.

Payments

What payment methods do you accept?

We accept all major credit/debit cards, Cash on Delivery, and Shop Now Pay Later options via Tabby and Tamara.

Is checkout secure?

Yes. All transactions are processed through Shopify's secure, encrypted checkout. Your payment information is never stored on our servers.

Products & Materials

What type of finish does Catwalk Hub jewellery use?

Catwalk Hub pieces are designed with a premium 18K gold-tone plated finish for an elegant luxury-inspired look. Please check each product page for specific material details.

What materials are used in Catwalk Hub jewellery?

Our jewellery is crafted with high-quality base metals and an 18K gold-plated finish, designed for a premium look with proper care.

Is the jewellery suitable for sensitive skin?

We recommend checking individual product pages for material details. As with all plated jewellery, we advise removing pieces before swimming, bathing, or applying perfume and lotions to help maintain the finish.

How do I care for my jewellery?

  • Store in a cool, dry place away from direct sunlight
  • Remove before swimming, showering, or exercising
  • Avoid contact with perfumes, lotions, and harsh chemicals
  • Wipe gently with a soft, dry cloth after wearing
  • Store separately to avoid scratching

Orders & Support

How can I track my order?

Once your order is dispatched, you will receive a tracking link via email or SMS. You can also log in to your account to view order status.

How do I contact Catwalk Hub?

For support, enquiries, or assistance, contact us at:
Email: support@catwalkhub.com
WhatsApp: +971 50 729 2183

Operated by: JK TradeLink LLC | United Arab Emirates