Frequently Asked Questions

Yes. Catwalk Hub currently delivers to eligible addresses across the United Arab Emirates.

Free UAE delivery is currently available as part of the Catwalk Hub store offer, unless a different delivery charge is clearly shown at checkout before the order is completed.

Most confirmed UAE orders are typically delivered within 1–3 business days, depending on the delivery location, order confirmation, courier schedule and operational conditions.

Delivery times are estimates and may vary during weekends, public holidays, peak shopping periods, promotions, courier delays, weather conditions or other circumstances outside our reasonable control.

Catwalk Hub currently delivers within the United Arab Emirates only. If delivery to additional GCC destinations becomes available, eligible locations and any applicable delivery charges will be shown on our website or at checkout.

Yes. Cash on Delivery is available for eligible UAE orders.

An AED 10 Cash on Delivery service fee applies to COD orders and is disclosed at checkout. COD orders may be confirmed before payment, and the final amount due is payable upon delivery.

The AED 10 COD charge is a payment service fee and does not change our current Free UAE Delivery offer.

You may request an eligible return or exchange within 7 days of receiving your order.

After your request is reviewed, it may be approved for collection. Final eligibility is confirmed after the returned item has been received and inspected.

For an eligible discretionary return or exchange, the item should be:

• Unused and unworn
• Undamaged and in its original condition
• Returned with the original packaging, tags, accessories and supplied components
• Complete where the item is part of a jewellery set or multi-piece product

Where an item includes a protective or hygiene seal, the seal should remain intact for a discretionary return.

A standard AED 25 courier fee applies to approved change-of-mind returns and exchanges to cover return collection and handling.

This fee does not apply where a verified issue is attributable to Catwalk Hub, the supplied product or the delivery process. In those cases, the appropriate remedy will be provided in accordance with our Return & Refund Policy and applicable law.

After the returned item is received and passes inspection, the eligible value of an approved discretionary change-of-mind return is generally issued as Catwalk Hub Store Credit in accordance with our Return & Refund Policy.

Where applicable law requires a different remedy, your mandatory rights remain unaffected.

Available payment methods may include eligible credit and debit cards, Cash on Delivery, Tabby, Tamara and supported digital wallets such as Apple Pay or Google Pay where shown at checkout.

Payment availability can vary depending on the order, device, eligibility and payment-provider requirements.

Where available at checkout, eligible customers may use Tabby or Tamara subject to the provider's approval, terms and eligibility requirements.

Payments are handled through Shopify checkout and authorized payment providers. Catwalk Hub does not ask customers to send full payment-card details through ordinary customer-support channels.

Catwalk Hub jewellery is positioned around a premium 18K gold-plated finish for an elegant, luxury-inspired look. Please review the individual product page for the specific materials and details of each piece.

Material sensitivity varies from person to person. Please review the material information on the relevant product page before purchase. If you experience irritation or discomfort, discontinue use.

To help maintain the appearance of your jewellery:

• Store it in a cool, dry place away from direct sunlight
• Remove it before swimming, showering or exercising
• Avoid direct contact with perfumes, lotions and harsh chemicals
• Wipe gently with a soft, dry cloth after wearing
• Store pieces separately to reduce scratching and friction

Once your order has been dispatched and tracking information becomes available, you may receive a shipping confirmation containing tracking details.

You can also use our Track Your Order page.

Please contact us as soon as possible if you need to request a change or cancellation.

We will try to accommodate requests where reasonably possible, but a change or cancellation may no longer be possible after an order has been accepted, prepared, fulfilled or dispatched.

Email: support@catwalkhub.com

WhatsApp / Customer Support: +971 50 729 2183

Support Hours: 10:00 AM – 6:00 PM UAE time

WhatsApp messages may be sent at any time. Responses are provided during our support hours.