Return & Refund Policy
We want every Catwalk Hub customer to feel confident while shopping with us. Our return policy is designed to be fair, transparent, and straightforward.
📅 Return Window
Customers can request a return or exchange within 7 days of receiving the order, subject to eligibility.
✅ Return Eligibility
To be eligible for a return, items must be:
- Unused and unworn
- Undamaged and in original condition
- Returned in their original packaging
❌ Non-Returnable Items
For hygiene and safety reasons, earrings and certain personal-use jewellery items may not be eligible for return unless they arrive damaged or incorrect.
📷 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately on WhatsApp with your order number and clear photos of the product.
💰 Refunds
Approved refunds will be processed according to the original payment method or store policy. You will be notified once your return has been reviewed and approved.