Order Support
Track Your Order
Stay updated on your Catwalk Hub order from confirmation to delivery.
Once your order is confirmed and dispatched, tracking details may be shared by email, SMS or WhatsApp where applicable.
From Confirmation To Delivery
How Order Tracking Works
1. Order Confirmed
After your order is accepted, you may receive an order confirmation. Cash on Delivery orders may also be verified by phone or WhatsApp before dispatch.
2. Dispatched
Once your parcel is dispatched and tracking becomes available, tracking details may be shared by email, SMS or WhatsApp where applicable.
3. In Transit
Courier updates may show the parcel moving through the delivery network. Timing can vary by route, customer availability and courier operations.
4. Delivered
Most confirmed UAE orders are typically delivered within 1–3 business days, subject to the conditions described in our Shipping & Delivery information.
Tracking Not Available Yet?
Tracking normally becomes available only after dispatch. If your order has been confirmed but no tracking update is available yet, this does not necessarily mean there is a delivery problem. Please allow time for the courier information to be generated.
Need Us To Check Your Order?
Send us your order number and the email address or phone number used for the order. For your security, please do not send full payment-card details.
We Are Here For You
Need A Little Help?
Message our team on WhatsApp for clear assistance before or after your order.
Free UAE Delivery | Cash on Delivery (+ AED 10 service fee) | Secure Checkout | Easy 7-Day Returns | Tabby & Tamara where eligible